Operational Services

Policies & Adjustment

Hotel Operations

Crafted in compliance with the World Health Organisation, government health authorities and leading global experts, the Infinite Care protocol goes beyond world-class measures, offering a combination of enhanced protocols, sanitisation procedures and safety policies across resorts operations and spaces.

Within this unique sanctuary, and for the protection of our guests and staff, some experiences, services and offerings may be modified, operate at limited capacity, or be terminated at the Resort’s absolute discretion. No claims or requests for discounts can be accepted due to adjustments to services or offerings, which are in place for the welfare and safety of all guests and staff.

Feeling safe and free, you can enjoy enchanting moments sensing the powerful vibe of nature’s beauty all around you, with the certainty of a safe environment surrounding you and your family at Porto Carras Grand Resort.

We take extra care to ensure that your holiday experience at Porto Carras will remain comfortable and carefree with our personalized service and extra attention to detail along with a combination of enhanced protocols, sanitisation procedures and safety policies across resort operations and spaces.

Hotel Operations Policies

Guest Arrival / Reception

Guests are urged to undergo Covid testing 72 hours before travelling
If no valid test results available, complimentary testing will be offered upon arrival
Testing will take place in dedicated, comfortable areas prior to check-in
Guest luggage and backpacks will be disinfected
Digital check in and check-out processes to avoid queuing and personal contact
Clear signage available in all public spaces to ensure safe distancing
Health & Safety Team auditing checklist of compliance to measures on daily basis
A contactless stay is promoted with an offer of PC Mobile App, WhatsApp guest services, and digital menus and informational items.

Public Areas

Public Areas will be undergoing thorough disinfections, with extra attention to high contact areas, including front-desks and public restrooms.
Social-distancing measures will be applied in all public spaces for guest safety.
Sealed, bottled water will replace champagne, sparkling wine or juice offered as welcome drinks.
Hotel lobbies, restaurants and bars will operate at reduced capacity to ensure adequate space for social distancing and adjusted layouts.

Accommodation

Guest rooms are disinfected and deep cleaned with professional aerial surface disinfection machine before each arrival.
In-room amenities include PPE Safety Kits providing masks and hand sanitisers.
Each room undergoes stringent disinfection between every room change.
Sanitation sticker is applied after completion of cleaning process in each guestroom.
Contactless menus & directories will be available in all rooms via QR codes and mobile devices, replacing the printed in-room documents (single-use, disposable print items will be available as required)

Dining

Dining arrangements will be adapted with a la carte service or served buffet options with seating choices to ensure adequate space for social distancing.
Digital menus will be offered for In-Room Dining for a contactless order and delivery. Guest meal allowance is applicable.
Restaurants will operate at reduced capacity and reservations will be required to ensure adequate space for social distancing and adjusted layout
Digital, or single-use menus are available at all restaurants
One family per table to dine at any one time

Fitness & Gyms

Pre-booking is required to ensure adequate space for social distancing
Fitness equipment has been appropriately spaced and will undergo thorough sanitization after each use
Alternative workout options are available for outdoor wellness, with fitness programmes such as yoga, forest walks and organized jogging

Beaches & Pools

Beach & Pool facilities will be regularly disinfected, and proper distancing measures will be applied
Indoor pools will not operate
Beaches & pool facilities will operate at a reduced capacity to ensure adequate space for social distancing and adjusted layouts
Guests will be escorted to sunbeds and umbrellas at pools and beaches
Sunbeds which are marked as undergoing cleaning procedure must not be used
Sanitized beach towels will be provided by staff for use by all guests.
Sanitization stations are available.

Children

All childcare will operate by appointment only to ensure adequate space
Babysitting services will be available, taking all precautionary measures, using all protective equipment & regular sanitization
Kids Club and playground facilities will operate at a reduced capacity.
Outdoor Crèche will operate applying all health measures
Game Center, Bowling, Cycling Station will operate with limited capacity and all health protocols applied
Mini Discos will not operate

Sports & Activities

The Tennis Academy, Golf Course, Horsing and Riding, Water Sports, Biking and Cycling, Sailing, Scuba-Diving, will operate with limited capacity and all health protocols applied.
Volleyball, beach volleyball, basketball, and five-a-side football will operate with limited capacity and all health protocols applied
Indoor fitness activities will not be offered.
Shuttle Train and Shuttle Boat will be operating with limited capacity and all health protocols applied

Spa

Spa will operate at reduced capacity to ensure adequate space for social distancing

Spa use is by appointment only
1 person per treatment cabin, capacity of available cabins reduced at 50%
Min. 30-minute gaps between sessions to allow thorough cleaning and sanitization
Wet areas such as steam baths and saunas will not operate
Indoor pools will not operate
Guests must wear face masks during treatments
Sanitization stations are available.

Entertainment

Bar counters and service stations will not serve, there will be table service only
Live music and entertainment are available with physical distancing applied
The open air cinema, Parties & events, conferences and meetings will not operate

Shopping

Queueing and appropriate social distancing measures are applied in all spaces.
Sanitization stations available on each entrance.